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Jeff Bezos
Founder and CEO, Amazon.com
We still have a tremendous amount of hard work ahead of us, but we have all the assets in place now. We have eliminated the necessity for the luck that a start-up company requires, and now our future is in our own hands as a team and as a company, and we have so many smart people. We have so many customers who treat us so well, and we have the right kind of culture that obsesses over the customer. If there's one reason we have done better than most of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience, and that really does matter, I think, in any business. It certainly matters online, where word of mouth is so very, very powerful. You know, if you make a customer unhappy they won't tell five friends, they'll tell 5,000 friends. So, we are at a point now where we have all of the things we need to build an important and lasting company, and if we don't, it will be shame on us.
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Benazir Bhutto
Former Prime Minister of Pakistan
My father was a lawyer. I remember him coming back and saying that a man came and said, "I don't have any money to pay you for this case." Some other case he'd been involved in. And he said, "Take my cow because I don't have any money," and that was the cow that would give them milk to feed the children. So it was quite shocking to me, and I was sensitive to it because my father was sensitive to it. And he'd take us -- we were landowners, large landowners -- and he would take us to the lands and he would tell me, "Look at the way these people sweat in the heat and in the sun in the fields, and it is because of their sweat that you will have the opportunity to be educated, and you have a debt to these people, because they weren't born to sweat like this. And, "You have a debt and you've got to come back and pay that debt by serving your people."
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Elizabeth Blackburn
Nobel Prize in Medicine
Elizabeth Blackburn: Actually, that first gel really sort of -- it said so -- it was such an unusual pattern to see, that it really spoke and said, "Yes, I think this is it. "And then, of course, as you say, all the questions that any responsible person is going to ask, that this isn't just wishful thinking. You can always wish to see what you want to see, but there was this real qualitative difference in the previous -- you know, there had been a little hint here and this sort of thing -- but this was kind of, "Ah!" There was a pattern. You know, I think we love patterns. This produced a kind of pattern of tiger stripes. I think our eyes like to see these sorts of things, and I think our view of how this enzyme works is still very dominated by this kind of visual pattern, but I did have this real gut sense. "Ah yes. This really, really looks important and new here. So you have these two things that go on inside, so you have this "Yes, this is really good, and I want to do this," and then at the same time, as Carol was saying this morning, we have to also be very sort of strict, because you know yourself. You're the most likely to be deluded, because you're the one who wants it to work, all right. So you also have to kind of play these two things off against each other, where your enthusiasm for the project has to kind of feed into your enthusiasm to make it sure as well, because in science you are trying to get at what is real. Right?
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